Terms of Service

Last Updated: 02/26/2026

Agreement to Terms

By accessing or using the services provided by M&T Bright View Services ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Overview:
The specific services provided by M&T Bright View Services include, but are not limited to:

Quotes and estimates

Scheduling and managing service appointments

On-site window cleaning services

Invoicing and payment collection

Customer support and follow-up communications

Disputes under these Terms will be resolved through binding arbitration in The Woodlands, TX under the rules of the American Arbitration Association.

Use of Website and Services

Eligibility:

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By using our services, you represent that you meet these requirements.

Permitted Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You may not:

Provide false or misleading information

Impersonate another person or entity

Attempt unauthorized access to our systems

Disrupt or interfere with service operations

Use our services for illegal or fraudulent purposes

Quotes, Estimates, and Transactions

Non-Binding Estimates:

Any initial quotes, estimates, or offers provided by M&T Bright View Services are preliminary and based on information provided by you. These are subject to final verification and mutual agreement.

Service Verification:

We reserve the right to assess conditions at the service location before beginning work. If conditions differ from those originally described, pricing or service scope may be adjusted with your approval.

No Obligation:

You are under no obligation to accept any quote or proposal we provide. All transactions are voluntary and require mutual agreement.

Disclaimers and Limitations

No Guarantees

While we strive to provide accurate and timely service, we make no guarantees regarding:

Specific offer amounts or valuations

Timeline for offer generation or closing

Acceptance of any particular property

Uninterrupted access to our website or services

As-Is Service

Our website, communications, and services are provided “as is” and “as available” without warranties of any kind.

Limitation of Liability

To the maximum extent permitted by law, M&T Bright View Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

Intellectual Property

All content on our website, including text, logos, images, and software, is the property of M&T Bright View Services and may not be copied or reused without written permission.

User Information and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

SMS/Text Messaging Terms and Conditions

A2P Messaging Compliance

M&T Bright View Services complies with all applicable A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and carrier-specific requirements for 2026 and beyond.

Consent Requirements

By providing your mobile phone number and checking the applicable consent boxes on our forms, you provide your express written consent to receive text messages from M&T Bright View Services at the number provided. Your consent is specific to the message types you select:

Transactional Messages:

Non-promotional messages including account alerts, reminders, notifications, transaction updates, appointment confirmations, and service-related communications

Important:

Providing your phone number alone does NOT constitute consent. Consent must be explicitly granted through the checkboxes on our forms. Marketing consent is entirely optional and is not required to use our services or receive property offers.

Message Types and Content

Messages from M&T Bright View Services will clearly identify the sender and include the following types of content:

Quotes, estimates, and order updates

Appointment reminders and confirmations

Service status updates

Customer service and support messages

Message frequency varies based on your service activity:

Transactional messages may include 2–10 messages per scheduled service, depending on appointment status, updates, and customer communication needs.

Transactional:

Variable frequency based on your active transactions (typically 2-10 messages per transaction, may vary)

We respect reasonable messaging hours and will not send non-urgent messages outside of 8am-9pm in your local time zone unless you have an active urgent transaction.

Message and Data Rates:

Message and data rates may apply based on your mobile carrier's plan. You are responsible for any charges incurred from your mobile carrier for receiving text messages. Contact your mobile carrier for details on your messaging plan and any applicable charges.

Supported Carriers:

Our SMS service is available on major U.S. carriers including AT&T, T-Mobile, Verizon, and other participating carriers. Carrier coverage and message delivery are not guaranteed.

How to Opt Out (STOP)

You can opt out of receiving text messages at any time by:

Replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message

Contacting us at (832) 979-8176

Emailing us at [email protected] with your opt-out request

After you opt out, you will receive one final confirmation message. You may continue to receive messages briefly as messages already in transit are delivered. Opting out of marketing messages does not affect transactional messages related to active transactions.

How to Get Help (HELP)

For assistance with text messages, you can:

Reply HELP or INFO to any message

Call us at (832) 979-8176

Visit our website for support information

Privacy and Data Sharing

Your SMS consent and phone number information are not shared with third parties for their marketing purposes. We may share your information only with:

SMS service providers necessary to deliver messages (required for service operation)

Service providers who assist with our business operations under confidentiality agreements

For complete details on how we handle your information, please review our Privacy Policy.

Consent Revocation and Re-Consent

Your consent can be revoked at any time using the opt-out methods described above. If you wish to receive messages again after opting out, you may re-consent by:

Submitting a new form with consent checkboxes selected

Contacting us directly to reinstate messaging

Replying START or UNSTOP to re-subscribe

Changes to Phone Number:

If you change your phone number, you must notify us immediately to update your contact information and ensure messages are not sent to your old number. You are responsible for informing us of any changes to your mobile number.

Disclaimer of Warranties for SMS Service

We do not guarantee that:

Messages will be delivered without delay

Messages will be delivered at all

Service will be uninterrupted or error-free

Messages will be compatible with all mobile devices

SMS services are provided "as is" and we are not liable for any delays, failures, or errors in message delivery that are beyond our reasonable control, including carrier-related issues.

Compliance Updates:

We continuously monitor and update our SMS practices to ensure compliance with evolving A2P regulations, carrier requirements, and industry best practices. These terms may be updated to reflect regulatory changes.

Third-Party Services:

Our services may integrate with or link to third-party services, including payment processors, software providers, and financial institutions. We are not responsible for the actions or policies of these third parties.

Indemnification:

You agree to indemnify and hold harmless M&T Bright View Services, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

Modification of Terms:

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Termination:

We may terminate or suspend your access to our services at any time, with or without cause, with or without notice. Upon termination, your right to use our services will immediately cease.

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of TX, without regard to its conflict of law provisions.

Dispute Resolution:

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability:

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement:

These Terms, together with our Privacy Policy, constitute the entire agreement between you and M&T Bright View Services regarding the use of our services.

Contact Us

Your use of our services is also governed by our Privacy Policy.

If you have questions about these Terms of Service, please contact us:

M&T Bright View Services

Phone: (832) 979-8176