Privacy & SMS Disclosure Policy

Last Updated: 02/26/2026

Introduction

M&T Bright View Services ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our window cleaning services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

• Request a window cleaning quote or estimate

• Schedule a service or appointment

• Contact us via phone, SMS, email, or website forms

• Opt in to receive service-related text messages

This information may include:

• Name

• Phone number

• Email address

• Service address

• Appointment details

• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring URLs

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

SMS and email communication platforms

Scheduling

Payment and invoicing processors

Analytics providers

Legal Requirements

We may disclose information if required by law, subpoena, or legal process.

SMS/Text Messaging Privacy and Consent

M&T Bright View Services complies with all A2P messaging requirements, including:

TCPA

CTIA Messaging Principles

Carrier policies

Applicable federal and state laws

A2P Compliance Statement

M&T Bright View Services is committed to full compliance with A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA guidelines, and all carrier-specific requirements effective in 2026.

SMS Consent Policy

By providing your phone number and explicitly consenting via the checkboxes on our forms, you agree to receive text messages from M&T Bright View Services at the mobile number you provided. Key principles of our SMS consent policy:

Consent must be explicit through checkbox selection - providing a phone number alone does NOT constitute consent

Each consent type transactional is collected

You can withdraw consent at any time by replying STOP

Consent is specific to M&T Bright View Services and not transferable

Types of SMS Messages

We currently send transactional SMS messages only, which include:

• Appointment confirmations and reminders

• Schedule changes

• Service updates

• Invoices or payment notices

• Customer support responses

We do not send marketing or promotional SMS messages at this time.

Message frequency varies based on your service activity.

Transactional messages may include 2–10 messages per scheduled service, depending on appointment status, updates, and customer communication needs.

Transactional: Variable frequency based on your active transactions (typically 2-10 messages per transaction, may vary)

We respect reasonable messaging hours and will not send non-urgent messages outside of 8am-9pm in your local time zone unless you have an active urgent transaction.

Message and Data Rates

Message and data rates may apply as determined by your mobile carrier. You are responsible for any charges incurred from your carrier for receiving or sending text messages. Contact your mobile carrier for details about your messaging plan and any applicable charges. We are not responsible for carrier charges.

How to Opt Out (STOP Commands)

You can opt out of receiving text messages at any time using any of these methods:

Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message

Call us at (832) 979-8176 to request removal

Email us at [email protected] with your opt-out request

After opting out, you will receive one confirmation message acknowledging your request. You may continue to receive messages briefly as messages already queued are delivered. Opting out of SMS communications will stop all non-essential messages. Transactional messages required to complete an active service may still be delivered where legally permitted.

How to Get Help (HELP Commands)

For assistance with our SMS service:

Reply HELP or INFO to any message for assistance

Call our support line at (832) 979-8176

Email us at [email protected] with questions

Visit our website for additional support resources

SMS Data Collection and Usage

When you opt in to SMS communications, we collect and use the following information:

Mobile phone number

Consent type and timestamp

Message delivery status

Opt-out requests and preferences

Carrier information (automatically provided)

This information is used solely to:

Deliver requested messages and communications

Maintain compliance records

Honor opt-out requests

Improve message delivery and service quality

Comply with legal and regulatory requirements

Third-Party Sharing - SMS Service Providers Only

Your SMS consent and mobile phone number are NOT shared with third parties for their marketing purposes.

We only share your mobile number with:

SMS service providers and telecommunications carriers who deliver our messages (required for service operation)

Service providers who assist with compliance, analytics, and message delivery under strict confidentiality agreements

These service providers are contractually prohibited from using your information for their own purposes or sharing it with others. Your consent remains specific to M&T Bright View Services.

SMS Data Retention

We retain SMS consent records and related data for:

Active consent: Duration of consent plus 4 years for compliance purposes

Opt-out records: Permanently retained to honor your preferences

Message logs: Up to 3 years for compliance and dispute resolution

Your SMS Privacy Rights

You have the right to:

Withdraw consent at any time without penalty

Access your SMS consent records

Request correction of your mobile number

Request deletion of your SMS data (subject to legal retention requirements)

File a complaint about our SMS practices

To exercise these rights, contact us at (832) 979-8176.

Brand Registration and Verification

M&T Bright View Services maintains proper brand registration with carrier networks and SMS aggregators as required by A2P regulations. Our messaging campaigns are registered and verified to ensure compliance and deliverability.

Important Compliance Notes

Providing your phone number alone does NOT grant SMS consent - explicit checkbox consent is required

Transactional message consent is separate from marketing consent

Marketing SMS consent is optional and CANNOT be required to use our services or receive property offers

Marketing SMS consent CANNOT block form submission if unchecked

Your SMS consent information is NOT shared with third parties except SMS service providers

We comply with Do Not Call (DNC) registry requirements

We maintain consent records for regulatory compliance and dispute resolution

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

Access to your personal information

Correction of inaccurate information

Deletion of your information

Opt-out of marketing communications

Restriction of processing

Data portability

To exercise these rights, please contact us at (832) 979-8176.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

M&T Bright View Services

3447 Valerie lane

The Woodlands , TX, 77380

Phone: (832) 979-8176